FAQ

What is your refunds/returns/exchange policy?

  • Returns, refunds, and exchanges are processed on a case-by-case basis.
  • A request for a refund, return, or exchange must be submitted within 10 calendar days of the date you received the item.
  • Returns due to item defect or seller error are accepted free of charge.
  • If a return is processed, the item must be returned unused, free of any odors, in its original packaging and with a receipt or proof of purchase.
  • Once I receive your returned item, I will inspect it and notify you of the status of your return. If the return is approved, a refund will be initiated to your original method of payment within a time frame in accordance with your card issuer's policies.

What is your shipping policy?

  • Orders within the United States of four or more skeins are eligible for free shipping.
  • All ready-to-ship items will be mailed out within five business days of your order.
  • Pre-orders and custom orders will be mailed out within one to two weeks from the date of your order.
  • Tracking information will be sent out when the order ships.
  • Due to ongoing postal delays stemming from the novel coronavirus (COVID-19), there may be some fluctuations in projected arrival times during shipping. Please allow extra time for your order to arrive during this period.
  • International shipping is currently available only for Canada. Specifically, shipping to Canada will happen via USPS First Class Package International.

Do you offer local pickup?

  • Yes we do! If you plan to order for local pickup, please send me an email at wattsyarn@gmail.com or a message through the Watts Yarn Facebook account to request local pickup before placing your order. 

Do you have a physical location?

  • Not at this time, but if you live nearby I can offer local pickup if needed. I will post updates on my social media pages and the website about future events where I will be selling my yarn. 

Is this yarn handspun?

  • The yarn currently listed on the site is not handspun, it has been processed, blended, and spun in professional mills. I do plan to offer some of my own handspun yarn here in the future!

How do I care for the items I make with your yarn?

  • Care Instructions: Hand wash in cool water with a gentle soap (I recommend Soak Wash or a similar wool wash), reshape and lay flat to dry.